Shipping & Returns

Shipping Overview

At Prodermic, we understand that timely delivery is crucial for your practice. We partner with trusted logistics providers to ensure your professional-grade products arrive safely and on time.

Shipping Rates

Delivery Zones

Domestic Shipping (India)

We deliver to all major cities and towns across India. Delivery times may vary based on location:

• Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad — fastest delivery
• Tier 2 Cities: Pune, Ahmedabad, Jaipur, Lucknow, etc. — 1-2 additional days
• Remote Areas: May require 2-4 additional business days

International Shipping

Currently, we ship to select international destinations. Please contact us for international shipping availability and rates.

Order Processing

• Orders placed before 2:00 PM IST are processed the same business day
• Orders placed after 2:00 PM IST are processed the next business day
• Orders are not processed on weekends or public holidays
• You will receive a tracking number via email once your order ships

Professional & Clinic Orders

For verified professional accounts and clinics, we offer:

• Bulk order discounts with custom shipping rates
• Scheduled recurring deliveries
• Temperature-controlled shipping for sensitive products
• Dedicated account manager support

Contact us to set up a professional account and discuss your shipping needs.

Product Storage & Handling

Our products are carefully packaged to maintain their integrity during transit:

• Temperature-sensitive products are shipped with insulated packaging
• Fragile items are secured with protective materials
• All packages are sealed and tamper-evident

Upon delivery, store products according to the instructions on the packaging. Most products should be stored in a cool, dry place away from direct sunlight.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free returns process.

Return Eligibility

Products may be returned if:

• Returned within 14 days of delivery
• Unopened and in original, sealed packaging
• Not damaged or tampered with
• Accompanied by original receipt or proof of purchase

Non-Returnable Items

• Opened or used products
• Products with broken seals
• Products past their expiration date
• Customized or special-order items
• Sample or promotional items

How to Return

To initiate a return, follow these steps:

Refunds

• Refunds are credited to the original payment method
• Processing time: 5-7 business days after return is received
• Bank processing may take an additional 3-5 business days
• Original shipping charges are non-refundable unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We'll arrange a replacement or full refund at no additional cost
• No need to return damaged items — we'll guide you on proper disposal

Exchanges

We currently do not offer direct exchanges. To exchange a product:

1. Return the original item for a refund
2. Place a new order for the desired product

This ensures faster processing and allows you to receive the correct product as quickly as possible.

Contact Our Support Team

For shipping inquiries, return assistance, or any other questions: