Question 1

How do I become a Prodermic professional partner?

Accepted Answer

To become a professional partner, you need to create an account and submit your professional credentials for verification. This includes your license number, clinic registration, and proof of certification. Once verified, you'll have access to professional pricing and exclusive products. The verification process typically takes 1-2 business days.

Question 2

Is there a minimum order requirement?

Accepted Answer

There is no minimum order for individual products. However, for free standard shipping, orders must be ₹5,000 or above. Professional accounts may have access to bulk discounts on larger orders — contact us for custom pricing.

Question 3

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! Verified professional partners have access to special pricing tiers based on order volume. We also offer scheduled recurring orders with additional discounts. Contact our sales team to discuss your clinic's needs and set up a customized pricing plan.

Question 4

How do I request a quote for my clinic?

Accepted Answer

You can add products to your quote using the "Collect for Quote" button on product pages. Once you've added all desired items, click the quote drawer icon to review and submit your request. Our team will respond with a detailed quote within 24 hours.

Question 5

Can I place orders on behalf of my clinic?

Accepted Answer

Yes, authorized representatives can place orders for their clinic. You'll need to be registered under your clinic's professional account. Multiple users can be added to a single clinic account — contact support to set this up.

Question 6

What's the difference between clinical and home-care products?

Accepted Answer

Clinical products are professional-strength formulations designed for in-clinic treatments by trained professionals. They contain higher concentrations of active ingredients and require proper training for application. Home-care products are maintenance formulations suitable for client use between clinic visits, with gentler concentrations designed for daily use.

Question 7

How should I store Prodermic products?

Accepted Answer

Most products should be stored in a cool, dry place away from direct sunlight at temperatures between 15-25°C. Some products may require refrigeration — check individual product labels for specific storage instructions. Always keep products sealed when not in use.

Question 8

What is the shelf life of your products?

Accepted Answer

Unopened products typically have a shelf life of 24-36 months from the date of manufacture. Once opened, most products should be used within 6-12 months. The exact expiration date is printed on each product. For peels and clinical-grade products, we recommend using within 6 months of opening.

Question 9

Can I layer multiple Prodermic products?

Accepted Answer

Yes, many of our products are designed to work together in a complete protocol. We recommend following our prescribed layering guidelines for optimal results. As a general rule: apply thinnest consistency first, wait for absorption, then apply heavier products. Avoid combining multiple active-heavy products (like peels) in the same treatment.

Question 10

Do you provide training for your products?

Accepted Answer

Yes! We offer comprehensive training resources including protocol guides, video tutorials, and webinars for professional partners. Advanced training sessions are available for new product launches and specialized treatments. Contact us to access our professional education portal.

Question 11

How long does delivery take?

Accepted Answer

Standard shipping takes 5-7 business days for metro cities and up to 10 days for remote areas. Express shipping (2-3 days) and Priority shipping (1-2 days) options are available. Orders placed before 2 PM IST ship the same business day.

Question 12

Do you ship internationally?

Accepted Answer

We currently ship to select international destinations. International shipping typically takes 7-14 business days depending on the destination. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Question 13

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number and link. You can track your package on our website or directly through the carrier's website. For any tracking issues, contact our support team with your order number.

Question 14

What if my package is lost or delayed?

Accepted Answer

If your package is significantly delayed or appears lost, contact our support team. We'll investigate with the carrier and either locate your package or arrange a replacement shipment at no additional cost. Most delivery issues are resolved within 3-5 business days.

Question 15

What is your return policy?

Accepted Answer

We accept returns of unopened, sealed products within 14 days of delivery. Products must be in original condition with all packaging intact. Due to hygiene and safety reasons, opened products cannot be returned. Some items like samples and custom orders are non-returnable.

Question 16

How do I initiate a return?

Accepted Answer

Email returns@prodermic.com with your order number and reason for return. We'll send you a Return Merchandise Authorization (RMA) number and return instructions within 24-48 hours. Pack the items securely and ship to the provided address with your RMA number visible.

Question 17

How long do refunds take to process?

Accepted Answer

Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

Question 18

What if I receive a damaged product?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage. We'll arrange a full refund or replacement at no cost to you. In most cases, you won't need to return the damaged item — we'll provide guidance on proper disposal.

Question 19

How do I access product protocols?

Accepted Answer

Verified professional partners can access detailed treatment protocols through our Professional Portal. Log in to your account and navigate to the Resources section. Each product page also includes downloadable protocol guides for registered users.

Question 20

Do you offer technical support for treatments?

Accepted Answer

Yes! Our clinical support team is available to answer questions about product usage, treatment protocols, and client concerns. Reach out via email at support@prodermic.com or schedule a consultation call with our technical team.

Question 21

Can I get samples before ordering?

Accepted Answer

We offer sample kits for new professional partners to evaluate our products. Sample availability varies by product and region. Contact our sales team to request samples for your clinic — please note that samples may require a small shipping fee.

Question 22

How do I report a product issue or adverse reaction?

Accepted Answer

Please report any product issues or adverse reactions immediately to safety@prodermic.com. Include your order number, product batch number (found on the packaging), and detailed description of the issue. Our safety team will respond within 24 hours.

Frequently Asked Questions

Ordering & Accounts

Products & Usage

Shipping & Delivery

Returns & Refunds

Technical & Support

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