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Prodermic — Precision Dermaceuticals
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Reviews Policy

Last Updated: October 26, 2026

Overview

Prodermic® is operated by Hypebrand Pvt. Ltd. ("we", "us", "Prodermic"). This policy explains who can review our products, how we check that a review is genuine, what we will and will not remove, and how the ratings on www.getprodermic.com are calculated. It is written to meet the Indian Standard on online consumer reviews (IS 19000:2022), the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, and the review guidelines published by Google.

Who can leave a review

  • Reviews are written by dermatologists, cosmetologists, aestheticians and other clinic professionals who have bought and used the product in practice.
  • Any clinician can write a review from the "Write a review" form on the product page. We also invite a review after an order has been delivered, by WhatsApp or email, using the contact details on the order. The invitation goes to every buyer of that product, not only to buyers we expect to be happy.
  • A review is published only after a member of our team has checked that it contains no patient-identifying details and is not spam. We do not change its rating or wording.
  • Our staff, our distributors and their immediate families may not review our products.

How we verify a review

  • A review is labelled Verified order only when we have matched the reviewer to a delivered order in our records, by the invoice code in the delivery message or by the phone number they order with. The phone number is used for that match only and is never published.
  • A review we cannot match to an order is labelled Unverified. It is still published and still counts towards the average.
  • We do not pay, discount or gift anything in exchange for a review. If that ever changes for a specific campaign, every review collected that way will be labelled Incentivised review.

Reviews carried over from our previous website

Before October 2026, product reviews were collected on an earlier version of our website. These reviews have been carried over to the current site with their original rating, date and wording. Where we could match the reviewer to an order they carry the Verified order label; otherwise they are shown as Unverified. A note under each product's reviews says when carried-over reviews are present.

Moderation: what we remove and what we never remove

We remove or decline to publish a review only when it:

  • contains abusive, obscene or discriminatory language;
  • contains personal data about a third party (for example a patient's name or photograph);
  • is about a different product, or is not a review at all (spam, advertising, links);
  • appears to have been written by a competitor, a bot or a person who never bought the product;
  • makes a medical claim that could not legally be made about a cosmetic product.

We never remove or hide a review because it is critical or because of its star rating. Negative reviews are published on the same terms as positive ones and are included in every average shown on the site.

We do not edit the wording of a review. The only changes we make are to redact personal data and to correct an obvious typing error that changes nothing about the meaning.

How ratings are calculated and displayed

  • The average rating and the review count for a product are calculated from every published review of that product. Nothing is excluded and nothing is weighted.
  • Reviews are shown newest first by default. You can sort by highest or lowest rating and filter to any star level, including one star.
  • Each review shows its date, the reviewer's name as they chose to display it, their professional designation, city and country, and whether the purchase was verified.
  • The same reviews and the same numbers are provided to search engines as structured data. We never report a rating to a search engine that is not visible on the page.

Our replies

We may reply publicly to a review. A reply is always marked "Response from Prodermic" with its own date, and it never alters the review it answers.

Reporting a review, or changing your own

  • Every review has a Report link. Reports go to support@getprodermic.com and are looked at within 5 business days.
  • If you wrote a review and want it corrected, re-attributed or removed, email us from the address or WhatsApp number on your order. We act on author requests within 5 business days.
  • Reviews are kept for as long as the product is sold. When a product is withdrawn its reviews are no longer displayed.

Contact

Questions about this policy: support@getprodermic.com or WhatsApp +91 90223 66863. See also our Privacy Policy and Terms & Conditions.

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